In most circumstances, we will process your order within one business day of receipt. We will package all items available from our shelf and charge your credit card for the amount of the items plus applicable sales tax and/or shipping.
Free shipping on most online orders over $75 to the contiguous United States Only (AK, HI, APO/FPO, USVI, PR, NOT ELIGIBLE).
Due to the shipping costs associated with these locations, an extra surcharge will apply and cannot be quoted via the website. A team member will contact you to arrange payment for the extra shipping costs.
Some items cannot ship for free and will not have that option available at checkout. In the event that the item you are purchasing needs to ship by truck, you will be contacted by a sales representative with a shipping quote and will need to supply additional shipping payment information.
*Oversized items and shipments to FPO/APO addresses may incur additional shipping charges.
Most orders are shipped using standard, overland 5-day delivery schedules. We use the United States Post Office or Federal Express under most circumstances.
We do not offer International Shipping from our website, however if you wish to purchase an item listed on our site and have it shipped internationally please contact us at email@example.com and provide a call back phone number and the URL to the item of interest..
If you need to track your shipment, please refer to your order status and tracking number. Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.)
We offer full refunds for unopened and unused products, in their original packaging, in good condition returned to Chuck Levin's Washington Music Center (11151 Veirs Mill Rd., Wheaton, MD 20902) in person or via a return shipment seven days after the purchase date.
A copy of your original receipt is required with the product in ALL cases. Within 14 days, we will issue store credit under the same conditions. All other return inquiries will be assessed at a minimum 15% restock fee, subject to inspection of the unit to be returned and at the discretion of management.
Special order items will be subject to a 15% restock fee and, in some cases, may not be returnable. Please contact your salesperson for more information on special order items. Cost of shipping will not be refunded for items shipped to you, or for rush delivery to the store. This includes any fees undertaken on orders that ship for free. Returns are NOT accepted on the following items due to health and/or licensing regulations: harmonicas, mouthpieces, microphones, software, books, CDs, DVDs, strings, reeds, headphones, in-ear monitors, bulbs, tubes, raw speakers, layaway deposits, special order items.
Here’s what we’d like you to remember: Chuck Levin’s Washington Music Center always has been and remains a family-run business in practice and in spirit. That means we understand the need for flexibility in specific situations. There’s always a Levin at or near the store to address your concerns, answer questions or discuss any matters of importance to you. Call us any time at 301-946-8808.