- Have a question? Call 301 946 8808
- Free Shipping on web orders over $75*
- Shop secure - GEO Trust verified
Shipping & Returns
Free shipping on most online orders over $75. Items that do not ship free will be indicated as such. You will be contacted by a sales representative for shipping payment information.
In most circumstances, we will process your order within 24 hours of receipt. We will package all items available from our shelf and charge your credit card for the amount of the items plus applicable sales tax and/or shipping.
Most orders are shipped using standard, overland 5-day delivery schedules. We use the United States Post Office or Federal Express under most circumstances.
We do not offer International Shipping.
Free Shipping options apply to the contiguous 48 States only (i.e. No Free Shipping to HI, AK, or PR). For shipping outside this area, a Chuck's sales representative will contact you for shipping payment information.
If you need to track your shipment, please refer to your order status and tracking number.
Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.)
*Oversized items and shipments to FPO/APO addresses may incur additional shipping charges.
We offer full refunds for unopened and unused products, in their original packaging, in good condition returned to Chuck Levin's Washington Music Center (11151 Veirs Mill Rd., Wheaton, MD 20902) in person or via a return shipment seven days after the purchase date. A copy of your original receipt is required with the product in ALL cases. Within 14 days, we will issue store credit under the same conditions. All other return inquiries will be assessed at a minimum 15% restock fee, subject to inspection of the unit to be returned and at the discretion of management. Cost of shipping will not be refunded for items shipped to you, or for rush delivery to the store. This includes the cost the store incures on free shipping orders. Returns are NOT accepted on the following items due to health and/or licensing regulations: harmonicas, mouthpieces, microphones, software, books, CDs, DVDs, strings, reeds, headphones, in-ear monitors, bulbs, tubes, raw speakers, layaway deposits, special order items.
Here’s what we’d like you to remember: Chuck Levin’s Washington Music Center always has been and remains a family-run business in practice and in spirit. That means we understand the need for flexibility in specific situations. There’s always a Levin at or near the store to address your concerns, answer questions or discuss any matters of importance to you. Call us any time at 301-946-8808.