Thank You For Your Order Please take some time to check and see if you have received all the merchandise you ordered, and that it is in good condition. If you have anything that is missing, damaged or defective please call us immediately at 301-946-8808. Motor freight shipments need to be inspected while the driver is present if at all possible, especially if you notice damage to the box. The damage must be noted on the bill of lading. When you call to inform us of the problem, we will make arrangements at that time for your replacement or credit. Please do no discard the box or packing material.
For Packages Delivered via UPS or FedEx: - If an item shows visible damage upon delivery and you don’t feel safe that the contents of the package could possibly be in good working order, you may simply refuse the shipment with the shipper and contact us to arrange for a replacement. - If the package contains hidden shipping damage (damage you find after taking delivery of the package) contact the shipping company immediately for inspection of the package. - PLEASE TAKE PICTURES of all outer boxes and hidden damage. - For UPS, call 1-800-PICK-UPS - For FedEx call 1-800-463-3339 - Be sure to keep the original box and all of the original packaging for the shipping company to inspect.
For Packages delivered by a Trucking Company: - Please inspect the outward appearance of the package BEFORE you sign for it or accept delivery. If the package has visible external damage to the box, you may refuse the shipment altogether OR while the shipper is still there you can open and inspect the contents of the package BEFORE you sign for it. - If the package contains hidden shipping damage (damage you find after taking delivery of the package) contact the store immediately so that we may arrange for inspection of the package. Be sure to keep the original box and all of the original packaging for the shipping company to inspect. - Once you have contacted the shipping company, contact us, so that we may arrange to replace your order. Once we receive confirmation that your package has been inspected and picked up, we can issue a replacement.
What to do when Returning and Item: - You must contact Chuck Levin’s before returning any item. - We need to know what you are returning and the reason for the return. If we do not receive a call from you regarding the item(s) being returned, your credit/exchange will be significantly delayed. Depending upon the reason for your return, and the timeliness of your return, you may be assessed a restock fee of at least 15%.
Please see www.chucklevins.com/shipping-returns for more complete return information. - Please package item well.